Privacy Policy

1. Information We Collect

iqjili collects various types of information to provide, maintain, and improve our services, ensure platform security, and comply with legal obligations. The information we collect falls into the following categories:

1.1 Personal Information You Provide

When you register for an account with iqjili, you voluntarily provide personal information including:

• Identity Information: Full name, date of birth, nationality, and gender.
• Contact Information: Email address, mobile phone number, and residential address.
• Account Credentials: Username, password, and security questions.
• Financial Information: Payment method details such as GCash account, PayMaya account, bank account information, or cryptocurrency wallet addresses.
• Verification Documents: Government-issued identification (passport, driver's license, national ID), proof of address (utility bills, bank statements), and payment method verification documents.
• Communication Data: Information you provide when contacting our customer support team via live chat, email, or other communication channels.

1.2 Information Collected Automatically

When you access and use the iqjili platform, we automatically collect certain information about your device and usage patterns:

• Device Information: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers.
• Usage Data: Pages visited, games played, bet history, transaction history, login times, session duration, and navigation patterns on our platform.
• Location Data: Approximate geographic location based on your IP address to comply with jurisdictional restrictions and provide localized services.
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies to enhance user experience and analyze platform performance.

1.3 Information from Third Parties

iqjili may receive information about you from third-party sources including:

• Payment processors (GCash, PayMaya, banks) who verify your financial transactions.
• Identity verification services that confirm the authenticity of your documents.
• Fraud prevention services that help us detect and prevent suspicious activity.
• Marketing partners if you interact with iqjili through affiliate or promotional channels.

2. How We Use Your Information

iqjili uses the information we collect for the following purposes:

2.1 Service Provision and Account Management

• Create and manage your iqjili account.
• Process deposits, withdrawals, and other financial transactions.
• Provide access to casino games, sports betting, and other gaming services.
• Maintain accurate records of your gaming activity and transaction history.
• Respond to your inquiries and provide customer support.

2.2 Security and Fraud Prevention

• Verify your identity and age to prevent underage gambling.
• Detect, prevent, and investigate fraudulent activity, money laundering, and other illegal activities.
• Monitor for unusual betting patterns or account behavior that may indicate security threats.
• Protect the integrity of our games and platform from cheating and abuse.
• Comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations.

2.3 Legal Compliance and Regulatory Obligations

• Comply with applicable laws, regulations, and licensing requirements in the Philippines and other jurisdictions where we operate.
• Respond to lawful requests from government authorities, law enforcement, and regulatory bodies.
• Maintain records as required by gaming regulations and financial transaction laws.
• Enforce our Terms and Conditions and resolve disputes.

2.4 Marketing and Communications

• Send you promotional offers, bonuses, and information about new games or features at iqjili.
• Notify you about account updates, security alerts, and important service changes.
• Conduct surveys and request feedback to improve our services.
• Personalize your gaming experience based on your preferences and activity.

You may opt out of marketing communications at any time through your account settings or by contacting our support team. Note that you cannot opt out of essential service communications related to your account security or legal obligations.

2.5 Platform Improvement and Analytics

• Analyze user behavior and preferences to improve the iqjili platform and services.
• Develop new features, games, and payment options based on user feedback and usage patterns.
• Optimize website performance, load times, and mobile responsiveness.
• Conduct research and analytics to understand industry trends and user needs.

3. How We Share Your Information

iqjili does not sell your personal information to third parties. However, we may share your information in the following circumstances:

3.1 Service Providers

We engage trusted third-party service providers to perform functions on our behalf, including:

• Payment Processors: GCash, PayMaya, banks, and cryptocurrency payment gateways that facilitate deposits and withdrawals.
• Game Providers: Software companies like Pragmatic Play, Evolution Gaming, and others that supply our casino games.
• Identity Verification Services: Companies that verify your identity documents and conduct background checks.
• Cloud Hosting Providers: Technology companies that host our platform infrastructure and store data securely.
• Customer Support Tools: Live chat platforms and helpdesk software that enable us to assist you efficiently.

These service providers are contractually bound to protect your information and may only use it for the purposes we specify.

3.2 Legal and Regulatory Authorities

We may disclose your information to government authorities, law enforcement, regulatory bodies, and courts when:

• Required by law or legal process, such as court orders or subpoenas.
• Necessary to comply with gaming licenses and regulatory obligations.
• Needed to investigate suspected illegal activity, fraud, or violations of our Terms and Conditions.
• Required to protect the rights, property, or safety of iqjili, our users, or the public.

3.3 Business Transfers

If iqjili is involved in a merger, acquisition, asset sale, or bankruptcy, your information may be transferred to the acquiring entity. We will notify you of any such change and provide options regarding your personal information where applicable.

3.4 With Your Consent

We may share your information with other parties when you provide explicit consent, such as when participating in promotional campaigns or third-party integrations.

4. Data Security

iqjili employs industry-leading security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction:

4.1 Technical Security Measures

• Encryption: All data transmitted between your device and iqjili servers is protected using 256-bit SSL/TLS encryption, the same technology used by banks and financial institutions.
• Secure Storage: Personal information is stored on secure servers with restricted access and regular security audits.
• Firewall Protection: Our infrastructure is protected by advanced firewalls that prevent unauthorized network access.
• Regular Security Testing: We conduct penetration testing and vulnerability assessments to identify and address potential security weaknesses.

4.2 Access Controls

• Access to personal information is restricted to authorized iqjili employees and service providers who require it to perform their duties.
• All personnel with access to personal data are bound by confidentiality obligations.
• We implement role-based access controls to ensure employees can only access information necessary for their job functions.
• Two-factor authentication is required for administrative access to our systems.

4.3 Account Security Recommendations

While we implement robust security measures, you also play a crucial role in protecting your account:

• Use a strong, unique password that combines letters, numbers, and special characters.
• Never share your login credentials with anyone.
• Enable two-factor authentication in your account settings for additional protection.
• Log out of your account when using shared or public devices.
• Be cautious of phishing emails or messages claiming to be from iqjili.
• Report any suspicious activity on your account immediately to our security team.

5. Data Retention

iqjili retains your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

5.1 Retention Periods

5.2 Data Deletion

When personal information is no longer needed, we securely delete or anonymize it in accordance with our data retention schedule and applicable legal requirements. You may request deletion of your account and associated data by contacting our support team, subject to our legal obligations to retain certain records.

6. Your Privacy Rights

Under the Philippine Data Privacy Act and other applicable laws, you have the following rights regarding your personal information:

6.1 Right to Access

You have the right to request access to the personal information we hold about you. iqjili will provide you with a copy of your data in a commonly used electronic format.

6.2 Right to Rectification

If your personal information is inaccurate or incomplete, you have the right to request correction or completion. You can update most information directly through your account settings.

6.3 Right to Erasure

You may request deletion of your personal information, subject to legal obligations that require iqjili to retain certain records (such as transaction history for regulatory compliance).

6.4 Right to Restrict Processing

You have the right to request that we limit how we use your personal information in certain circumstances, such as while we verify the accuracy of disputed data.

6.5 Right to Data Portability

You may request a copy of your personal information in a structured, machine-readable format for transfer to another service provider where technically feasible.

6.6 Right to Object

You have the right to object to processing of your personal information for marketing purposes. You can opt out of marketing communications through your account settings or unsubscribe links in emails.

6.7 Right to Withdraw Consent

Where we process your information based on consent, you may withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before withdrawal.

To exercise any of these rights, please contact our Data Protection Officer at the contact information provided in Section 10 of this Privacy Policy.

7. Cookies and Tracking Technologies

iqjili uses cookies and similar technologies to enhance your experience on our platform, analyze usage patterns, and deliver personalized content.

7.1 Types of Cookies We Use

• Essential Cookies: Necessary for the platform to function, including session management and security features.
• Performance Cookies: Help us understand how users interact with our platform to improve performance and user experience.
• Functional Cookies: Remember your preferences and settings to provide enhanced, personalized features.
• Marketing Cookies: Track your activity across websites to deliver relevant advertisements and measure campaign effectiveness.

7.2 Managing Cookies

Most web browsers allow you to control cookies through settings. You can block or delete cookies, but doing so may affect the functionality of the iqjili platform. Please note that essential cookies cannot be disabled without preventing platform access.

8. International Data Transfers

The iqjili platform primarily serves users in the Philippines, but we may transfer your personal information to service providers located outside the Philippines to deliver our services. When we transfer data internationally, we ensure that appropriate safeguards are in place, including:

• Standard contractual clauses approved by relevant data protection authorities.
• Transfers to countries recognized as providing adequate data protection.
• Implementation of additional security measures to protect data in transit and at rest.

By using iqjili, you consent to the transfer of your information to countries outside the Philippines where our service providers operate.

9. Children's Privacy

iqjili services are intended exclusively for individuals aged 21 years and older. We do not knowingly collect or solicit personal information from anyone under the age of 21. If we become aware that we have collected personal information from a minor, we will take immediate steps to delete that information and close the associated account.

If you believe that a minor has provided personal information to iqjili, please contact us immediately so we can take appropriate action.

10. Changes to This Privacy Policy

iqjili may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:

• Posting the updated Privacy Policy on our platform with a revised "Last Updated" date.
• Sending you an email notification to your registered email address.
• Displaying a prominent notice on the iqjili platform.

Your continued use of iqjili services after such notification constitutes acceptance of the updated Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

11. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or how iqjili handles your personal information, please contact us:

• Email: [email protected]
• Data Protection Officer Email: [email protected]
• Live Chat: Available 24/7 on our platform
• Response Time: We aim to respond to all privacy inquiries within 48 hours

For complaints regarding data protection, you also have the right to lodge a complaint with the National Privacy Commission of the Philippines.